We are a registered NDIS provider built around Melbourne families
Sky Care Solutions is a Melbourne-based disability support provider, registered and independently audited by the NDIS Quality and Safeguards Commission. We deliver 12 NDIS services plus aged care under Support at Home, from a few hours a week through to 24/7 supported independent living.
Who is Sky Care Solutions?
Sky Care Solutions Pty Ltd is a registered NDIS provider based in Narre Warren, Victoria, delivering disability support services across greater Melbourne. We are registered with the NDIS Quality and Safeguards Commission under provider number 4050172644 and approved across 10 NDIS registration groups. We support NDIA-managed, plan-managed and self-managed participants, and we also deliver aged care services under the Support at Home program. Our services range from personal care and domestic assistance through to supported independent living, behaviour support and allied health.
Do not take our word for it. Check the register.
Any provider can call themselves trustworthy on their own website. Registration is the only claim you can independently verify, so here are our details and a direct link to our listing on the NDIS Commission's public register.
- Registered name: Skycare Solutions Pty Ltd
- NDIS registration number: 4050172644
- ABN: 27 672 665 235
- Registration groups: Approved across 10 NDIS service categories
Support that builds capacity, not dependence
Sky Care Solutions was formed by a group of support workers and health professionals who kept running into the same problem: participants were being sent whoever was available, from wherever was convenient, with no continuity and no real interest in their goals. Care was being delivered as a series of tasks rather than as a relationship.
We built this organisation to work the other way around. Everything starts with what you want your week to look like, what you want to be able to do in a year, and what is genuinely getting in the way. The supports come after that conversation, not before it.
Practically, that means we keep teams small and consistent. You should recognise the person knocking on your door. It means we match on the things that actually matter to people, including language, gender preference, cultural background and shared interests. And it means we recruit locally across the suburbs we serve, so shifts get covered and travel does not eat your Core budget.
We are honest about scope too. If something is not funded in your plan, we will tell you plainly rather than quietly billing it against another line item. If we are not the right provider for what you need, we will say so and point you somewhere better.
Our vision, mission and approach
Three commitments that shape how every support plan is written and every shift is delivered.
Our Vision
To empower people with disabilities and their families across Melbourne to lead a meaningful life of their own choosing, and to experience genuine personal health and growth along the way.
Our Mission
To provide innovative, high quality support services that enhance the lifestyles of people with disabilities so they can enjoy full and fulfilled lives, on their own terms.
Our Approach
Listen first, plan together, review often. We measure ourselves on the goals in your plan, not on hours billed, and we adjust as your circumstances change.
Our four core values, and what each one commits us to
Collaboration, Empowerment, Dignity and Respect have guided this organisation from the start. Values statements are easy to write and easy to ignore, so here is what ours actually commit us to doing, in terms you can hold us to. We have added two more that shape how we operate day to day.
Collaboration
We plan with you, not for you. Your family, carers, coordinator and therapists are all part of the same conversation, and we keep everyone informed.
Empowerment
We build capability so you depend on us less over time, not more. Success is you doing something yourself that you could not do last year.
Dignity
Personal care is delivered at your pace, in your home, on your terms. We ask before we act, every single time.
Respect
You choose your workers, your schedule and your goals. Our workforce reflects Melbourne, and we match on language, gender and cultural background because it changes how care feels.
Transparency
We quote the exact NDIS line item and rate before you sign. No hidden charges and no surprise travel billing.
Accountability
Rostered shifts get covered. Complaints go to a named person and get a response, not a form. You can also go straight to the NDIS Commission at any time.
The five steps to an NDIS plan
If you are new to the scheme, this is the whole process from start to finish. We can help at every stage, including the parts before you become our client.
Check that you are eligible
To access the NDIS you generally need to be under 65 when you apply, be an Australian citizen or permanent resident, and have a permanent and significant disability that affects your everyday activities. You can check eligibility on the NDIS website or call the NDIA on 1800 800 110. If you are over 65, the Support at Home program is usually the right pathway instead.
Think about the support you need
Before your planning meeting, write down what a good week looks like, where you currently need help, and what you want to be able to do in twelve months. Bring reports from your GP, specialists or therapists. The clearer your goals are, the better your plan will be funded. This preparation matters more than almost anything else in the process.
Attend your planning meeting
You will meet an NDIA planner or a Local Area Coordinator who turns your goals into a funded plan across Core, Capacity Building and Capital budgets. You can bring a family member, advocate or support person. We are happy to sit in and help you explain what supports you need, even before you become a Sky Care Solutions client.
Put your plan into action
Once your plan is approved, you choose your providers and sign service agreements. This is where we come in. We will walk through your plan line by line, explain what each budget actually covers, match you with support workers and agree a schedule. Most standard supports can start within one to two weeks.
Live your life, and review as you go
Your plan is reviewed at least every twelve months, and you can request a change sooner if your circumstances shift. We track progress against your goals throughout so that when the review comes around there is real evidence behind any request for more or different funding.
Not sure which stage you are at? Call 03 7047 9499 and we will talk it through, whether or not you end up choosing us.
12 NDIS services, plus aged care under Support at Home
Every service is delivered by screened, qualified workers and charged within the official NDIS Pricing Arrangements. See our NDIS Price Guide for current rates.
Assistance with Self-Care
Showering, dressing, grooming and daily routines, delivered with dignity.
Learn more ›Domestic Assistance
Cleaning, laundry and household tasks that keep your home safe and manageable.
Learn more ›Supported Independent Living
24/7 or rostered support in shared or individual housing, with housemate matching.
Learn more ›Community Participation
Social, recreational and skill-building activities across Melbourne.
Learn more ›Disability Transport
Safe travel to appointments, work, education and social activities.
Learn more ›Respite Care
In-home, overnight and short-term accommodation so carers get a real break.
Learn more ›Support Coordination
Help understanding your plan, choosing providers and getting services started.
Learn more ›Daily Living & Life Skills
Cooking, budgeting, travel training and self-management skills.
Learn more ›Allied Health Services
Occupational therapy, physiotherapy and speech pathology supports.
Learn more ›
What makes us different from the big national providers
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Registered, not just claiming to be
Provider number 4050172644, independently audited against the NDIS Practice Standards. Registration means NDIA-managed participants can use us, not only plan-managed and self-managed ones.
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One state, not a national call centre
We operate across Melbourne only. When you ring, you speak to someone who knows the suburb you live in and the workers who cover it.
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Consistent, matched support workers
A small familiar team rather than a rotating roster. Matched on language, gender preference, cultural background and interests.
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Every worker screened and qualified
Current NDIS Worker Screening Check, NDIS Worker Orientation Module completed, First Aid and CPR current, and role-appropriate qualifications.
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Both schemes under one roof
We deliver NDIS supports and aged care under Support at Home, so if your situation changes you do not have to start again with a new provider.
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Straight answers about funding
We will tell you what your plan does and does not cover before you commit, including when the honest answer is that you need something we do not provide.
NDIS support across greater Melbourne
Our head office is at Level 2, 66 Victor Crescent, Narre Warren. We deliver supports across these Melbourne regions.
South-East Melbourne
Eastern Melbourne
Northern Melbourne
Not sure if we reach your suburb? Call 03 7047 9499 and we will tell you honestly.
What participants and families say
"Highly recommend provider with quality of professional team which provides high quality of cares and services with clients choices and dignity. Well trusted with their great services."
"Quality service provider with over a guaranteed number of carers circulating around. Highly recommended and well trusted."
"Great service and very professional team. SkyCare Solutions always provides reliable support and treats clients with respect and care. Highly recommended."
Talk to a real person, not a call centre
Tell us what you need and a member of our Melbourne team will call you back within one business day. No obligation, no pressure, and no sales script.
Happy to answer questions even if you are only comparing providers. If we are not the right fit for you, we will say so.
- Phone03 7047 9499
- OfficeLevel 2, 66 Victor Crescent, Narre Warren VIC 3805
- HoursMonday to Saturday, 8:00am to 5:00pm. Sunday by request.
- NDIS Registration4050172644 · ABN 27 672 665 235
I am a participant, family member or carer
Use the form above or call us directly. We will review your NDIS plan with you, explain what it covers in plain language, and match you with support workers near you.
Book a free consultation ›I am a support coordinator or health professional
Refer a participant to us using our dedicated referral form. Upload supporting documents, record consent, and specify the supports required. We acknowledge every referral within one business day.
Submit an NDIS referral ›Questions people ask before choosing us
Is Sky Care Solutions a registered NDIS provider?
Yes. Skycare Solutions Pty Ltd is registered with the NDIS Quality and Safeguards Commission under provider number 4050172644, and we are approved across 10 NDIS registration groups. You can verify this yourself on the NDIS Commission public register. Registration means we are independently audited against the NDIS Practice Standards and can support participants whose plans are NDIA-managed.
Which areas of Melbourne do you cover?
We deliver supports across greater Melbourne, including the south-east corridor around Narre Warren, Dandenong and Pakenham, the eastern suburbs, the northern growth areas, the inner city and the western suburbs. Our head office is at Level 2, 66 Victor Crescent, Narre Warren VIC 3805. If your suburb is not listed on our site, call 03 7047 9499 and we will confirm availability honestly rather than overpromising.
What types of NDIS plan management do you accept?
All three. Because we are a registered provider, we can work with NDIA-managed (agency-managed) participants as well as plan-managed and self-managed participants. Unregistered providers can only accept the latter two. If you are not sure how your plan is managed, check the front page of your plan document or ask us and we will help you work it out.
How much do your services cost?
If a support is funded in your NDIS plan, you generally pay nothing out of pocket. Every registered provider must charge within the price limits published in the NDIS Pricing Arrangements and Price Limits, which the NDIA updates each 1 July. We will tell you the exact line item and rate for any service before you sign a service agreement. See our NDIS Price Guide for current figures.
Can I choose my own support worker?
Yes, and we actively encourage it. Choice and control is a core NDIS principle. We match workers based on your preferences around language, gender, cultural background, experience and interests, and you meet them before regular supports begin. If a match is not working, tell us and we will change it without needing a reason or an argument.
How quickly can supports start?
For most standard supports such as personal care, domestic assistance, community access and transport, we can usually begin within one to two weeks of your first enquiry. Supported Independent Living and high-intensity supports typically take two to four weeks because they require additional planning, staff training and rostering. If your situation is urgent, say so when you call and we will do what we can.
Can I switch to Sky Care Solutions from another provider?
Yes. You can change providers at any time and you do not need your current provider's permission. Check the notice period in your existing service agreement, commonly 14 to 28 days. We will prepare a new service agreement and coordinate the handover so there is no gap in your supports. Many of our participants came to us this way.
Do you support older people and aged care clients as well?
Yes. Alongside NDIS supports we deliver aged care services under the Support at Home program, which replaced Home Care Packages in November 2025. If you entered the NDIS before turning 65, your NDIS plan continues regardless of age. If your needs relate to ageing rather than disability and you are over 65, Support at Home is usually the right pathway. See our Support at Home page.
What qualifications do your support workers hold?
Every worker holds a current NDIS Worker Screening Check, has completed the NDIS Worker Orientation Module, and holds current First Aid and CPR certification. Beyond that, qualifications are matched to the role: Certificate III or IV in Individual Support, Disability or Ageing for support workers, AHPRA registration for nurses and allied health professionals, and specific credentials for behaviour support practitioners. We also provide ongoing training in safeguarding and person-centred practice.
How do I make a complaint if something goes wrong?
Call us on 03 7047 9499 or email [email protected] and your complaint goes to a named person who will respond to you directly. You can also raise concerns with the NDIS Quality and Safeguards Commission at any time on 1800 035 544, entirely independently of us. We would always rather hear about a problem early than have you quietly leave.
Let's talk about what you actually need
Book a free, no-obligation consultation. We will review your NDIS plan, explain what your funding covers in plain language, and match you with support workers near you. If we are not the right fit, we will tell you that too.