Frequently Asked Questions About Our NDIS Services in Melbourne

Yes. Skycare Solutions Pty Ltd is a fully registered NDIS provider under the NDIS Quality and Safeguards Commission. Our NDIS Registration Number is 4050172644 and our ABN is 27 672 665 235. We are approved across 10 registration groups including Therapeutic Supports, Supported Independent Living, Assistance with Personal Activities, Community Nursing Care, Assist Travel and Transport, Development of Life Skills, Daily Tasks and Shared Living, Group and Centre Activities, Household Tasks, and Participation in Community.

You can verify our registration on the NDIS Commission website.

Our head office is at Level 2, 66 Victor Crescent, Narre Warren, VIC 3805. We deliver in-home and community-based NDIS support across metropolitan Melbourne and regional Victoria, including the City of Casey, City of Greater Dandenong, City of Cardinia, City of Whittlesea, City of Wyndham, City of Brimbank, Mornington Peninsula, Geelong, Ballarat, and Bendigo regions.

Visit our service areas page for the full list of suburbs we cover.

Three things set us apart:

• Local expertise across Melbourne's South-East. We're based in Narre Warren and most of our support workers live in the suburbs they serve, so they know the community, the transport, and the local services.
• Person-centred planning, not templates. Every participant receives a tailored support plan that is reviewed regularly and adjusted as goals change.
• Full registration across 10 NDIS service groups. This means we can support NDIA-managed, plan-managed, and self-managed participants, and we meet the strict NDIS Practice Standards audited by the Commission.

You can reach our team several ways:

• Phone: 03 7047 9499 (Mon–Sat, 8:00 AM – 5:00 PM; Sundays available for special requests)
• Email: [email protected]
• Online form: Visit our contact page
• In person: Level 2, 66 Victor Crescent, Narre Warren, VIC 3805

We deliver a comprehensive range of NDIS-funded supports across Melbourne:

• Supported Independent Living (SIL) — 24/7 support for participants living in shared or individual homes
• Assistance with Self-Care — help with personal hygiene, dressing, grooming, and daily routines
• Support Coordination and Plan Management — helping you navigate and maximise your NDIS plan
• Disability Transport — safe, reliable travel to appointments, work, and activities
• Behaviour Support — specialist support for participants with behaviours of concern
• Community Participation — social, recreational, and skill-building activities
• Therapeutic Support — allied health and wellbeing services
• Respite Care — short-term relief for primary carers
• Daily Living and Life Skills — building independence in everyday activities

Supported Independent Living (SIL) is an NDIS-funded support that helps people with disability live independently in shared or individual housing, with assistance available 24/7 if needed. SIL covers help with daily routines, personal care, meal preparation, household tasks, and skill development.

Yes — Skycare Solutions provides SIL across multiple Melbourne suburbs. We carefully match housemates, train staff to your specific needs, and focus on building your independence over time. Learn more about our SIL services.

Yes. In-home support is one of our most-requested services. Our support workers can help with personal care, meal preparation, household tasks (cleaning, laundry, gardening), shopping, and any other daily activities included in your NDIS plan. We work flexibly — from a few hours a week to 24/7 support — depending on what your plan funds and what you need.

Support Coordination is funded in many NDIS plans to help participants understand and use their plan. A Support Coordinator helps you connect with providers, schedule services, manage your budget, prepare for plan reviews, and build the capacity to manage your own supports over time.

Our Support Coordinators are independent and participant-focused — we work for you, not the providers. See how our Support Coordination works.

Yes. Our Plan Management service handles the financial side of your NDIS plan — processing invoices, tracking your budget, providing monthly statements, and giving you the flexibility to use both registered and unregistered providers. You stay in control of choosing your providers; we handle the paperwork.

Yes. We provide several types of respite care funded under your NDIS plan, including in-home respite, centre-based respite, community-based respite, overnight and weekend respite, and emergency respite. Respite gives primary carers a planned break while ensuring participants continue to receive quality care. Read more about our respite options.

Yes. Melbourne is one of Australia's most culturally diverse cities and we reflect that in our team. We have support workers from a range of cultural and language backgrounds and we match participants with workers who understand their cultural needs, language, dietary preferences, and family customs wherever possible. If you have a specific cultural or language preference, please mention it when you contact us.

To be eligible for the NDIS, you must meet all of the following criteria:

• Age: Be under 65 years old when you apply
• Residency: Be an Australian citizen, permanent resident, or hold a Protected Special Category Visa
• Disability: Have a permanent and significant disability that affects your ability to take part in everyday activities, or be a child under 7 who needs early intervention
• Location: Live in Australia

You can check your eligibility using the official NDIS Access Checklist or call the NDIS on 1800 800 110.

The application process has four main steps:

• Step 1 — Check eligibility: Use the NDIS Access Checklist or call 1800 800 110.
• Step 2 — Submit an Access Request Form: You can do this by phone, by post, or with help from a Local Area Coordinator (LAC).
• Step 3 — Provide supporting evidence: Medical reports, functional assessments, and reports from allied health professionals.
• Step 4 — Planning meeting: If approved, you'll meet with an NDIS planner or LAC to develop your plan and discuss your goals.

Skycare Solutions can help you prepare for your planning meeting — get in touch if you'd like guidance.

Registered providers (like Skycare Solutions) are audited and approved by the NDIS Quality and Safeguards Commission. They must meet the NDIS Practice Standards and Code of Conduct. They can support NDIA-managed, plan-managed, and self-managed participants.

Unregistered providers have not gone through the formal registration process. They can only support participants who are plan-managed or self-managed — not NDIA-managed.

Both must follow the NDIS Code of Conduct, but registered providers offer additional accountability and oversight.

There's no fixed end date. NDIS support continues as long as you meet the eligibility criteria and have a permanent disability. Your plan is typically reviewed every 12 months, and the level of support can be adjusted based on your changing needs and goals. You can request an earlier review if your circumstances change significantly.

Yes. NDIS participants have full choice and control over their providers and can change at any time. To switch to Skycare Solutions:

• Contact our team to discuss your needs and current plan
• Give your current provider notice as required in your service agreement (usually 14–28 days)
• We'll prepare a new service agreement and start delivering services at the agreed date

The whole process is straightforward and we handle most of the admin for you.

If your supports are funded in your NDIS plan, there's usually no out-of-pocket cost to you. All NDIS services are charged according to the NDIS Pricing Arrangements and Price Limits, which the National Disability Insurance Agency reviews and updates each year. We're transparent about our pricing — ask us about specific service rates when you contact us.

Getting started is simple:

• Step 1 — Make an enquiry. Call 03 7047 9499, email [email protected], or fill out our contact form.
• Step 2 — Free consultation. We meet with you (in person, by phone, or by video) to understand your goals, your NDIS plan, and your support needs.
• Step 3 — Personalised support plan. We design a service plan tailored to your goals and match you with the right support workers.
• Step 4 — Services begin. Once you've signed your service agreement, we start delivering support at the date that works for you.

For most non-complex supports, we can begin services within 1–2 weeks of your initial enquiry, subject to staff availability in your area. For Supported Independent Living and complex high-intensity supports, the onboarding process is typically 2–4 weeks because of the additional planning, training, and rostering involved. Urgent or emergency requests are accommodated wherever possible — call us directly to discuss.

Yes — because we're a registered NDIS provider, we can support all three plan management types: self-managed, plan-managed, and NDIA-managed. You can use your funding however your plan allows, and we'll work with you to make the invoicing simple regardless of which management option you've chosen.

Absolutely. We believe choice and control is a core NDIS principle. Before services begin, we'll discuss your preferences — gender, language, cultural background, age, interests, qualifications, and personality — and match you with support workers who fit. If a match isn't working, you can request a change at any time and we'll find someone better suited.

To set up your services, we'll need:

• A copy of your current NDIS plan (or your NDIS number so we can request it)
• Your contact details and emergency contact
• Information about your goals and the supports you'd like
• Any relevant medical, behavioural, or care information that helps us deliver safe support
• Your preferred communication method and any cultural or language preferences

Don't worry if you don't have everything ready — our team will guide you through it.

Support Coordinators, allied health professionals, family members, and friends can all refer participants to us. Use our online referral form, call 03 7047 9499, or email [email protected] with the participant's details (with their consent). We'll respond within one business day to begin onboarding.