The National Disability Insurance Agency (NDIA) has opened an Expression of Interest (EOI) process for providers who wish to join the national Continence Provider List (CPL). Starting from late October 2025, eligible providers can submit an application to be considered for inclusion. This update follows increasing demand from both providers and participants for a broader range of continence consumables, improved transparency and more accessible service delivery nationwide.
What Is the Continence Provider List?
The Continence Provider List is a curated directory of providers offering continence-related consumables and services to participants of the National Disability Insurance Scheme (NDIS). Its purpose is to make it easier for participants to compare providers, understand product offerings and choose options that best meet their needs.
The list supports the following goals:
- Expanding available options for participants
- Making prices easier to understand and compare
- Improving national access to continence supplies
- Encouraging providers to maintain high service and product standards
Although the CPL provides helpful guidance, participants are always free to choose any provider they prefer, whether listed or not.
Why the NDIA Opened the EOI
The decision to reopen the EOI is driven by strong interest from the disability sector and the need for a more diverse and accessible range of providers. Demand for continence solutions continues to rise, with participants seeking faster delivery, better quality, greater choice and clearer cost information.
Broadening the CPL helps:
- Strengthen competition among providers
- Improve transparency and pricing clarity
- Increase availability of products across regional and remote areas
- Support better overall service delivery and customer experience
Provider Requirements
To be included in the Continence Provider List, providers must meet certain conditions designed to ensure quality, reliability and transparency. Applicants must:
- Hold the appropriate NDIS registration relevant to continence products and personal care
- Offer a range of continence consumables, such as reusable and disposable products, bowel and bladder care items and catheter-related equipment
- Provide clear, accessible pricing and delivery information
- Maintain service models that support national delivery, including remote and rural communities
- Deliver reliable customer support, including product guidance and response systems
- Commit to regular reporting, such as quarterly sales and product availability data
Providers who are approved will enter into a standard deed with the NDIA and must maintain compliance throughout the agreement period.
What This Means for Participants
For participants who rely on continence supports, the updated CPL offers several benefits:
More Choice
A larger provider list means participants have more options for price, brand, delivery speed, product type and customer service.
Better Pricing Clarity
Because CPL providers must present transparent pricing, participants can easily compare costs and select options that fit their budget and plan.
Improved Access
The requirement for broad service coverage helps ensure participants across all regions—including remote areas—can receive products without major delivery delays.
More Information to Support Decision-Making
Having a list of verified providers allows participants and their carers to make informed decisions when reviewing or changing continence supports within their plans.
Importantly, participants remain in full control and may continue using their current provider even if they are not listed.
What Providers Should Do Next
Providers interested in joining the CPL should prepare early. Recommended steps include:
- Review Eligibility
Confirm that your organisation holds the correct NDIS registration group and meets all product and service requirements. - Review and Update Product Range
Ensure that your catalogue includes the required range of continence consumables. - Ensure Transparent Pricing
Organise clear, accessible pricing tables with delivery fees, minimum orders and shipping times. - Prepare for Reporting Requirements
Establish processes for supplying quarterly data to the NDIA. - Submit the EOI
Complete the online submission through the NDIA’s engagement platform.
Providers should also be prepared to demonstrate strong customer service, accessibility standards and national delivery capability.
Looking Ahead
The expansion of the Continence Provider List reflects the NDIA’s commitment to improving market access, strengthening participant choice and maintaining consistent product quality across Australia. With more providers expected to apply, participants will benefit from broader availability, better value and clearer information when selecting continence supports.
This move supports the NDIS vision of a participant-led system that empowers individuals to choose the supports that best meet their goals and daily needs.
