The NDIA has announced that an expression of interest (EOI) is now open for providers to join the newly formed Dog Guide Provider List (DGPL). This initiative is designed to improve access to high-quality dog guide supports for participants of the National Disability Insurance Scheme (NDIS), making it easier for participants, their families and carers to locate providers that meet clear service standards.
The EOI opened on 5 November 2025 and will close at 5 pm AEDT on 3 December 2025. Eligible providers who wish to be included on the list must complete the online application via the NDIA’s Engage platform and meet the defined eligibility criteria and minimum requirements outlined in the DGPL Statement of Requirements.
The purpose of the DGPL is to give participants a way to access providers who deliver dog guides and related products to a consistent standard. When the list is published, it will offer:
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clear and easily accessible information about dog guides and dog guide-related products;
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transparent pricing, specifying what is included, what is excluded, and expected delivery timeframes;
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defined service level standards;
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access to clinical support and advice regarding dog guides and their use.
One key feature of the DGPL is that inclusion on the list is optional from the participants’ perspective. Participants continue to have the freedom to use their current provider or choose a provider outside the list if that better suits their individual support plan. The list is intended as a support tool rather than a mandatory directory.
For providers, the EOI presents a significant opportunity. Providers will need to demonstrate that they are registered with the NDIS in the relevant provider categories, offer a suitable range of dog guide products and services, meet customer-service benchmarks, and deliver nationally (including regional and remote areas where timely delivery can be a challenge). They’ll also need to commit to the ongoing reporting and performance monitoring that accompany DGPL membership.
For participants and their support networks, the DGPL is designed to promote better choice and improved transparency around this specialised area of support. Dog guides are often a critical form of assistance for people with disability, supporting mobility, independence and participation. By strengthening the provider base, enhancing product transparency and emphasising service quality, the DGPL aims to improve outcomes for participants utilising this support category.
The broader context involves the NDIA’s commitment to making the NDIS more accessible and market-responsive. In launching this DGPL, the agency is reinforcing its market stewardship role—ensuring that specialised supports such as dog guides are delivered by capable providers, at clear cost and service standards, and accessible across the country.
Providers who are interested should carefully review the Statement of Requirements, prepare for the application process and ensure their operations align with the eligibility criteria. Participants considering dog guide supports should keep an eye on the final list when released, compare providers, review pricing and delivery details, and incorporate this information during plan reviews or discussions with their planner or support coordinator.
In summary, the DGPL EOI signals a meaningful step toward greater standardisation, choice and transparency for dog guide supports under the NDIS. Providers now have the chance to be listed and grow their service offerings, and participants gain a trusted reference point when accessing these highly specialised supports. As the EOI progresses and the list is published, the expectation is that the quality and availability of dog guide supports will increase—making a positive difference for many participants.
